Get in touch

Email support@onixyfootwear.com — this is the fastest way to reach us and it is monitored every business day.

Response time

We reply within one business day, Monday to Friday. Messages sent over a weekend or public holiday are answered on the next business day.

What to include

If your message is about an existing order, please include your order number and the email address you used at checkout. It lets us answer on the first reply instead of asking you for it.

What we can help with

• Order status and tracking
• Sizing and fit advice before you buy
• Returns, exchanges and refunds
• Damaged, faulty or incorrect items
• Changing an address before dispatch

Store: onixyfootwear.com